We’re here to help.

About Untanglr

How does Untanglr work?

The initial call is used to understand your situation and discuss the ways that we can help. For many people, it is surprising to learn that there are options for recovery – even when progress has stalled for an extended period.

Early on in treatment we develop a plan that includes steps required to turn your condition around. This may involve targeted exercise, self-management skills, starting new activities or developing new habits, or modifying how you go about challenging activities.

Our approach is to work together to challenge assumptions, especially those that have been limiting progress. Our team are experts in developing safe, effective movement plans that develop capacity and also challenge you to question limitations that have been reducing progress.

The role of the coach is then to monitor progress, support you to maintain a clear direction, and problem solve challenges along the way. Most often, we see patients six times over two months.

What type of patient do you treat?

If you have pain or injury that is impacting your day-to-day life, then we can help – whether it is a niggling problem that will not go away or a severe condition that has significantly impacted your life. If you require further support, then our coaches can work with health professionals in your area to coordinate care.

Will Medicare clients pay a gap?

We allow patients to choose from a gap free 20min consultation to a fee paid 45 min consultation. Our preference is for longer appointments, however, we understand the pressures of ongoing healthcare and provide this flexibility.

Do I need a GP referral?

No, you do not need a GP referral to see us.

How long will it take?

In your initial session we gather all of the information required to develop your personal recovery plan, and then we work together to determine the first steps. Subsequent sessions are initially booked weekly, and reduce to fortnightly or monthly as your capacity develops. On average, we see patients six times over two months.

Are you coaches registered with AHPRA?

Yes, all of our coaches are registered health professionals in Australia in their specific profession. We employ physiotherapists, exercise physiologists, psychologists and dietitians.

Do you offer video conference?

Yes, our sessions can be by phone or video conference. Our systems make communication very easy - simply click a link that we text to your phone, and it joins you into a secure connection with your coach.

About Pain

Can you help my patients with fibromyalgia?

We have a special interest in treating fibromyalgia and many other chronic pain conditions. We are always excited to work with people who have limiting conditions because we see an incredible possibility for improvement, even in cases where a person feels like they are unable to move forward. We take your pain seriously, work to develop your understanding, and gradually test out different activities and strategies until we find a solution that will work for you.

How should I write a Medicare referral?

The best way is to allocate sessions to physiotherapy. If we identify mental health factors that require psychology, then we will request an amendment. Please allocate a minimum of 3 visits for your patients.

Do you treat CRPS?

Our coaches are particularly skilled at treating neurological conditions. This includes referred pain, Complex Regional Pain Syndrome (CRPS), shingles pain, sciatic pain, and carpal tunnel pain. Treatment of these conditions requires specific knowledge, and our team are incredibly well placed to help.

My pain is annoying, but not that bad. Can you help?

Certainly. If you have come this far, then it is likely that your pain is impacting your life. Contact us and learn how we can help.

Do you work with sporting injuries?

We are very interested in sporting injuries that do not respond to early, acute management. If your patient’s pain is continuing past expected tissue healing times then our team can support with differential diagnosis, education, activity scheduling.

Not sure if we can help?

Schedule a free call and we’ll be happy to talk to you about Untanglr.